Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Times
We ship worldwide. Estimated delivery times:
- Australia, New Zealand: 7–14 business days
- Hong Kong, Singapore, Malaysia: 5–10 business days
- United States, Canada: 10–18 business days
- United Kingdom, Europe: 10–16 business days
- Rest of World: 14–21 business days

Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–3 business days for tracking information to update.

Customs & Duties
International orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the order price or shipping cost.

Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at hygeonpet.com/pages/contact and we will investigate the issue promptly.