How can we help?

Start with your pet's feeding routine, the suitable kibble size and the capacity you need. Choose Wi-Fi for app control, Wi-Fi + Camera for supported video features, or Timer for on-device scheduling. Check the individual product's specifications before choosing.

Wi-Fi models offer app control using the app listed in the product instructions, such as Tuya Smart or Smart Life. Timer-only models are programmed on the device. Camera and remote features depend on the model.

Follow your model's pairing instructions and use the app specified in its manual. Check the supported Wi-Fi band, keep the feeder close to the router during setup and enter your network password carefully. Many models require a 2.4 GHz network.

Camera-equipped feeders let you check on your pet through the supported app. Video resolution, night vision and two-way audio vary by model. Check the product page for the features included with your feeder.

On app-controlled models, open the feeding schedule in the supported app. On timer models, use the device controls. Set times and portions according to the manual, then test a portion and weigh it to check how much food is dispensed.

Use only the food type and kibble size specified for your model. Do not add wet food or treats unless the instructions explicitly allow them. Keep the food compartment dry and check the dispensing outlet regularly.

Offline schedules and backup power differ between models. Check the manual before relying on either feature. App access and live video require a connection, and backup batteries may support feeding without powering every feature.

Unplug the device first and follow the model's cleaning instructions. Wash only parts identified as washable and let them dry before reassembly. Keep electrical parts out of water. Use a dishwasher only if the manual explicitly permits it.

Follow the replacement interval in your model's instructions. Water quality, use and the number of pets can affect how quickly a filter needs replacing. Choose a replacement that matches your fountain model.

Orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. Estimated delivery to Australia is 12-21 calendar days. Estimated delivery to New Zealand is 7-14 business days. Other destinations have different estimates. Shipping costs are calculated at checkout. Shipping & Returns

Request a return within 30 days of receiving your item. Items must be unused, unworn, with tags and original packaging, and you will need proof of purchase. Contact us first for approval and return instructions. Return shipping is at your cost unless the item was defective or incorrectly sent. See the refund policy for exclusions and full conditions. Shipping & Returns

Start with the instructions supplied with your product. If you need a digital copy or help with setup, send us the product name or model number through the contact page so we can help you find the right information. Contact us